Return & Refund Policy

You're covered if the card you receive:

• Doesn't match the grade or certification number shown in the listing
• Arrives damaged in a way not disclosed in the listing
• Is materially different from what was described (wrong player, wrong year, wrong set)

Buyer's remorse — simply changing your mind after a purchase — is not automatically covered. Each case is reviewed individually, and we'd rather work it out than leave you stuck either way.

Contact us within 7 days of delivery with your order number and clear photos of the card you received, including the certification label. We'll compare that against the original listing and reach out to the dealer to resolve it.

Depending on the situation, resolution may include a full refund, a partial refund, or a replacement if the dealer has an equivalent card available. If a physical return is needed, we'll provide instructions — do not send anything back before hearing from us, since an unexpected return can get lost or delayed without prior coordination.

Refunds are issued back to your original payment method. Processing typically takes 5-10 business days once approved, depending on your bank.

Since most cards are sold by independent dealers, we work directly with the dealer to resolve disputes, and may withhold or reverse a dealer's payout on a substantiated claim while it's being resolved. For StrictlyGraded Direct listings (our own self-fulfilled inventory), we handle it ourselves, same process either way from your side.

• Buyer's remorse after a card that matches its listing exactly
• Normal wear consistent with the disclosed grade
• Requests made more than 7 days after delivery, without a specific reason to extend that window

Questions about a specific order can be sent to strictlygradedcards@gmail.com with your order number.